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Docs: Update Brevo opened event

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Brevo has stopped sending the opened
event on first open (along with the
unique_opened event), so change docs
to recommend enabling both.
This commit is contained in:
Mike Edmunds
2023-12-29 11:20:39 -08:00
parent 2cadb949cd
commit 804cb76aa1
3 changed files with 12 additions and 9 deletions
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11
docs/esps/brevo.rst
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@@ -264,10 +264,13 @@ Be sure to select the checkboxes for all the event types you want to receive. (A
sure you are in the "Transactional" section of their site; Brevo has a separate set
of "Campaign" webhooks, which don't apply to messages sent through Anymail.)
If you are interested in tracking opens, note that Brevo has both a "First opening"
and an "Opened" event type, and will generate both the first time a message is opened.
Anymail normalizes both of these events to "opened." To avoid double counting, you should
only enable one of the two.
If you are interested in tracking opens, note that Brevo has both "First opening"
and an "Known open" event types. The latter seems to be generated only for the second
and subsequent opens. Anymail normalizes both types to "opened." To track unique opens
enable only "First opening," or to track all message opens enable both. (Brevo used to
deliver both events for the first open, so be sure to check their current behavior
if duplicate first open events might cause problems for you. You might be able to use
the event timestamp to de-dupe.)
Brevo will report these Anymail :attr:`~anymail.signals.AnymailTrackingEvent.event_type`\s:
queued, rejected, bounced, deferred, delivered, opened (see note above), clicked, complained,