feat: Add analytics, incident, and alert models and APIs, along with user permissions and bulk profile lookups.

backend/apps/support/migrations/0003_add_incident_and_report_models.py

@@ -0,0 +1,41 @@
+# Generated by Django 5.2.9 on 2026-01-06 17:43
+
+import django.db.models.deletion
+from django.conf import settings
+from django.db import migrations, models
+
+
+class Migration(migrations.Migration):
+
+    dependencies = [
+        ('contenttypes', '0002_remove_content_type_name'),
+        ('support', '0002_add_category_to_ticket'),
+        migrations.swappable_dependency(settings.AUTH_USER_MODEL),
+    ]
+
+    operations = [
+        migrations.CreateModel(
+            name='Report',
+            fields=[
+                ('id', models.BigAutoField(auto_created=True, primary_key=True, serialize=False, verbose_name='ID')),
+                ('created_at', models.DateTimeField(auto_now_add=True)),
+                ('updated_at', models.DateTimeField(auto_now=True)),
+                ('object_id', models.CharField(help_text='ID of the entity being reported', max_length=50)),
+                ('report_type', models.CharField(choices=[('inaccurate', 'Inaccurate Information'), ('inappropriate', 'Inappropriate Content'), ('spam', 'Spam'), ('copyright', 'Copyright Violation'), ('duplicate', 'Duplicate Content'), ('other', 'Other')], db_index=True, help_text='Type of issue being reported', max_length=20)),
+                ('reason', models.TextField(help_text='Detailed description of the issue')),
+                ('status', models.CharField(choices=[('pending', 'Pending'), ('investigating', 'Investigating'), ('resolved', 'Resolved'), ('dismissed', 'Dismissed')], db_index=True, default='pending', help_text='Current status of the report', max_length=20)),
+                ('resolved_at', models.DateTimeField(blank=True, help_text='When the report was resolved', null=True)),
+                ('resolution_notes', models.TextField(blank=True, help_text='Notes about how the report was resolved')),
+                ('content_type', models.ForeignKey(help_text='Type of entity being reported', on_delete=django.db.models.deletion.CASCADE, to='contenttypes.contenttype')),
+                ('reporter', models.ForeignKey(blank=True, help_text='User who submitted the report', null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='submitted_reports', to=settings.AUTH_USER_MODEL)),
+                ('resolved_by', models.ForeignKey(blank=True, help_text='Moderator who resolved the report', null=True, on_delete=django.db.models.deletion.SET_NULL, related_name='resolved_reports', to=settings.AUTH_USER_MODEL)),
+            ],
+            options={
+                'verbose_name': 'Report',
+                'verbose_name_plural': 'Reports',
+                'ordering': ['-created_at'],
+                'abstract': False,
+                'indexes': [models.Index(fields=['status', 'created_at'], name='support_rep_status_aea90b_idx'), models.Index(fields=['content_type', 'object_id'], name='support_rep_content_e9be3b_idx'), models.Index(fields=['report_type', 'created_at'], name='support_rep_report__a54360_idx')],
+            },
+        ),
+    ]