feat: Implement initial schema and add various API, service, and management command enhancements across the application.

backend/apps/support/models.py

@@ -5,30 +5,30 @@ from apps.core.history import TrackedModel
 
 
 class Ticket(TrackedModel):
-    STATUS_OPEN = 'open'
-    STATUS_IN_PROGRESS = 'in_progress'
-    STATUS_CLOSED = 'closed'
+    STATUS_OPEN = "open"
+    STATUS_IN_PROGRESS = "in_progress"
+    STATUS_CLOSED = "closed"
 
     STATUS_CHOICES = [
-        (STATUS_OPEN, 'Open'),
-        (STATUS_IN_PROGRESS, 'In Progress'),
-        (STATUS_CLOSED, 'Closed'),
+        (STATUS_OPEN, "Open"),
+        (STATUS_IN_PROGRESS, "In Progress"),
+        (STATUS_CLOSED, "Closed"),
     ]
 
-    CATEGORY_GENERAL = 'general'
-    CATEGORY_BUG = 'bug'
-    CATEGORY_PARTNERSHIP = 'partnership'
-    CATEGORY_PRESS = 'press'
-    CATEGORY_DATA = 'data'
-    CATEGORY_ACCOUNT = 'account'
+    CATEGORY_GENERAL = "general"
+    CATEGORY_BUG = "bug"
+    CATEGORY_PARTNERSHIP = "partnership"
+    CATEGORY_PRESS = "press"
+    CATEGORY_DATA = "data"
+    CATEGORY_ACCOUNT = "account"
 
     CATEGORY_CHOICES = [
-        (CATEGORY_GENERAL, 'General Inquiry'),
-        (CATEGORY_BUG, 'Bug Report'),
-        (CATEGORY_PARTNERSHIP, 'Partnership'),
-        (CATEGORY_PRESS, 'Press/Media'),
-        (CATEGORY_DATA, 'Data Correction'),
-        (CATEGORY_ACCOUNT, 'Account Issue'),
+        (CATEGORY_GENERAL, "General Inquiry"),
+        (CATEGORY_BUG, "Bug Report"),
+        (CATEGORY_PARTNERSHIP, "Partnership"),
+        (CATEGORY_PRESS, "Press/Media"),
+        (CATEGORY_DATA, "Data Correction"),
+        (CATEGORY_ACCOUNT, "Account Issue"),
     ]
 
     user = models.ForeignKey(
@@ -37,7 +37,7 @@ class Ticket(TrackedModel):
         null=True,
         blank=True,
         related_name="tickets",
-        help_text="User who submitted the ticket (optional)"
+        help_text="User who submitted the ticket (optional)",
     )
 
     category = models.CharField(
@@ -45,18 +45,13 @@ class Ticket(TrackedModel):
         choices=CATEGORY_CHOICES,
         default=CATEGORY_GENERAL,
         db_index=True,
-        help_text="Category of the ticket"
+        help_text="Category of the ticket",
     )
     subject = models.CharField(max_length=255)
     message = models.TextField()
     email = models.EmailField(help_text="Contact email", blank=True)
 
-    status = models.CharField(
-        max_length=20,
-        choices=STATUS_CHOICES,
-        default=STATUS_OPEN,
-        db_index=True
-    )
+    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default=STATUS_OPEN, db_index=True)
 
     class Meta(TrackedModel.Meta):
         verbose_name = "Ticket"
@@ -71,4 +66,3 @@ class Ticket(TrackedModel):
         if self.user and not self.email:
             self.email = self.user.email
         super().save(*args, **kwargs)
-

backend/apps/support/serializers.py

@@ -7,8 +7,8 @@ from .models import Ticket
 
 class TicketSerializer(serializers.ModelSerializer):
     user = UserSerializer(read_only=True)
-    category_display = serializers.CharField(source='get_category_display', read_only=True)
-    status_display = serializers.CharField(source='get_status_display', read_only=True)
+    category_display = serializers.CharField(source="get_category_display", read_only=True)
+    status_display = serializers.CharField(source="get_status_display", read_only=True)
 
     class Meta:
         model = Ticket
@@ -29,8 +29,7 @@ class TicketSerializer(serializers.ModelSerializer):
 
     def validate(self, data):
         # Ensure email is provided if user is anonymous
-        request = self.context.get('request')
-        if request and not request.user.is_authenticated and not data.get('email'):
+        request = self.context.get("request")
+        if request and not request.user.is_authenticated and not data.get("email"):
             raise serializers.ValidationError({"email": "Email is required for guests."})
         return data
-

backend/apps/support/views.py

@@ -11,9 +11,10 @@ class TicketViewSet(viewsets.ModelViewSet):
     Only Staff can LIST/RETRIEVE/UPDATE all.
     Users can LIST/RETRIEVE their own.
     """
+
     queryset = Ticket.objects.all()
     serializer_class = TicketSerializer
-    permission_classes = [permissions.AllowAny] # We handle granular perms in get_queryset/perform_create
+    permission_classes = [permissions.AllowAny]  # We handle granular perms in get_queryset/perform_create
     filter_backends = [DjangoFilterBackend, filters.OrderingFilter]
     filterset_fields = ["status", "category"]
     ordering_fields = ["created_at", "status"]
@@ -25,7 +26,7 @@ class TicketViewSet(viewsets.ModelViewSet):
             return Ticket.objects.all()
         if user.is_authenticated:
             return Ticket.objects.filter(user=user)
-        return Ticket.objects.none() # Guests can't list tickets
+        return Ticket.objects.none()  # Guests can't list tickets
 
     def perform_create(self, serializer):
         if self.request.user.is_authenticated: