feat: Implement MFA authentication, add ride statistics model, and update various services, APIs, and tests across the application.

backend/apps/support/models.py

@@ -1,12 +1,14 @@
-from django.db import models
 from django.conf import settings
+from django.db import models
+
 from apps.core.history import TrackedModel
 
+
 class Ticket(TrackedModel):
     STATUS_OPEN = 'open'
     STATUS_IN_PROGRESS = 'in_progress'
     STATUS_CLOSED = 'closed'
-    
+
     STATUS_CHOICES = [
         (STATUS_OPEN, 'Open'),
         (STATUS_IN_PROGRESS, 'In Progress'),
@@ -37,7 +39,7 @@ class Ticket(TrackedModel):
         related_name="tickets",
         help_text="User who submitted the ticket (optional)"
     )
-    
+
     category = models.CharField(
         max_length=20,
         choices=CATEGORY_CHOICES,
@@ -48,14 +50,14 @@ class Ticket(TrackedModel):
     subject = models.CharField(max_length=255)
     message = models.TextField()
     email = models.EmailField(help_text="Contact email", blank=True)
-    
+
     status = models.CharField(
-        max_length=20, 
-        choices=STATUS_CHOICES, 
+        max_length=20,
+        choices=STATUS_CHOICES,
         default=STATUS_OPEN,
         db_index=True
     )
-    
+
     class Meta(TrackedModel.Meta):
         verbose_name = "Ticket"
         verbose_name_plural = "Tickets"