thrillwiki_django_no_react/backend/apps/support/models.py

from django.conf import settings
from django.db import models

from apps.core.history import TrackedModel


class Ticket(TrackedModel):
    STATUS_OPEN = "open"
    STATUS_IN_PROGRESS = "in_progress"
    STATUS_CLOSED = "closed"

    STATUS_CHOICES = [
        (STATUS_OPEN, "Open"),
        (STATUS_IN_PROGRESS, "In Progress"),
        (STATUS_CLOSED, "Closed"),
    ]

    CATEGORY_GENERAL = "general"
    CATEGORY_BUG = "bug"
    CATEGORY_PARTNERSHIP = "partnership"
    CATEGORY_PRESS = "press"
    CATEGORY_DATA = "data"
    CATEGORY_ACCOUNT = "account"

    CATEGORY_CHOICES = [
        (CATEGORY_GENERAL, "General Inquiry"),
        (CATEGORY_BUG, "Bug Report"),
        (CATEGORY_PARTNERSHIP, "Partnership"),
        (CATEGORY_PRESS, "Press/Media"),
        (CATEGORY_DATA, "Data Correction"),
        (CATEGORY_ACCOUNT, "Account Issue"),
    ]

    user = models.ForeignKey(
        settings.AUTH_USER_MODEL,
        on_delete=models.SET_NULL,
        null=True,
        blank=True,
        related_name="tickets",
        help_text="User who submitted the ticket (optional)",
    )

    category = models.CharField(
        max_length=20,
        choices=CATEGORY_CHOICES,
        default=CATEGORY_GENERAL,
        db_index=True,
        help_text="Category of the ticket",
    )
    subject = models.CharField(max_length=255)
    message = models.TextField()
    email = models.EmailField(help_text="Contact email", blank=True)

    status = models.CharField(max_length=20, choices=STATUS_CHOICES, default=STATUS_OPEN, db_index=True)

    class Meta(TrackedModel.Meta):
        verbose_name = "Ticket"
        verbose_name_plural = "Tickets"
        ordering = ["-created_at"]

    def __str__(self):
        return f"[{self.get_category_display()}] {self.subject}"

    def save(self, *args, **kwargs):
        # If user is set but email is empty, autofill from user
        if self.user and not self.email:
            self.email = self.user.email
        super().save(*args, **kwargs)


class Report(TrackedModel):
    """
    User-submitted reports about content issues.
    
    Reports allow users to flag problems with specific entities
    (parks, rides, reviews, etc.) for moderator review.
    """

    class ReportType(models.TextChoices):
        INACCURATE = "inaccurate", "Inaccurate Information"
        INAPPROPRIATE = "inappropriate", "Inappropriate Content"
        SPAM = "spam", "Spam"
        COPYRIGHT = "copyright", "Copyright Violation"
        DUPLICATE = "duplicate", "Duplicate Content"
        OTHER = "other", "Other"

    class Status(models.TextChoices):
        PENDING = "pending", "Pending"
        INVESTIGATING = "investigating", "Investigating"
        RESOLVED = "resolved", "Resolved"
        DISMISSED = "dismissed", "Dismissed"

    # Reporter (optional for anonymous reports)
    reporter = models.ForeignKey(
        settings.AUTH_USER_MODEL,
        on_delete=models.SET_NULL,
        null=True,
        blank=True,
        related_name="submitted_reports",
        help_text="User who submitted the report",
    )

    # Target entity using GenericForeignKey
    content_type = models.ForeignKey(
        "contenttypes.ContentType",
        on_delete=models.CASCADE,
        help_text="Type of entity being reported",
    )
    object_id = models.CharField(
        max_length=50,
        help_text="ID of the entity being reported",
    )
    # Note: GenericForeignKey doesn't create a database column
    # It's a convenience for accessing the related object
    # content_object = GenericForeignKey("content_type", "object_id")

    # Report details
    report_type = models.CharField(
        max_length=20,
        choices=ReportType.choices,
        db_index=True,
        help_text="Type of issue being reported",
    )
    reason = models.TextField(
        help_text="Detailed description of the issue",
    )
    status = models.CharField(
        max_length=20,
        choices=Status.choices,
        default=Status.PENDING,
        db_index=True,
        help_text="Current status of the report",
    )

    # Resolution
    resolved_at = models.DateTimeField(
        null=True,
        blank=True,
        help_text="When the report was resolved",
    )
    resolved_by = models.ForeignKey(
        settings.AUTH_USER_MODEL,
        on_delete=models.SET_NULL,
        null=True,
        blank=True,
        related_name="resolved_reports",
        help_text="Moderator who resolved the report",
    )
    resolution_notes = models.TextField(
        blank=True,
        help_text="Notes about how the report was resolved",
    )

    class Meta(TrackedModel.Meta):
        verbose_name = "Report"
        verbose_name_plural = "Reports"
        ordering = ["-created_at"]
        indexes = [
            models.Index(fields=["status", "created_at"]),
            models.Index(fields=["content_type", "object_id"]),
            models.Index(fields=["report_type", "created_at"]),
        ]

    def __str__(self):
        return f"[{self.get_report_type_display()}] {self.content_type} #{self.object_id}"

    @property
    def is_resolved(self) -> bool:
        return self.status in (self.Status.RESOLVED, self.Status.DISMISSED)