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https://github.com/pacnpal/thrillwiki_django_no_react.git
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73 lines
2.0 KiB
Python
73 lines
2.0 KiB
Python
from django.db import models
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from django.conf import settings
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from apps.core.history import TrackedModel
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class Ticket(TrackedModel):
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STATUS_OPEN = 'open'
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STATUS_IN_PROGRESS = 'in_progress'
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STATUS_CLOSED = 'closed'
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STATUS_CHOICES = [
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(STATUS_OPEN, 'Open'),
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(STATUS_IN_PROGRESS, 'In Progress'),
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(STATUS_CLOSED, 'Closed'),
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]
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CATEGORY_GENERAL = 'general'
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CATEGORY_BUG = 'bug'
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CATEGORY_PARTNERSHIP = 'partnership'
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CATEGORY_PRESS = 'press'
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CATEGORY_DATA = 'data'
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CATEGORY_ACCOUNT = 'account'
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CATEGORY_CHOICES = [
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(CATEGORY_GENERAL, 'General Inquiry'),
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(CATEGORY_BUG, 'Bug Report'),
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(CATEGORY_PARTNERSHIP, 'Partnership'),
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(CATEGORY_PRESS, 'Press/Media'),
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(CATEGORY_DATA, 'Data Correction'),
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(CATEGORY_ACCOUNT, 'Account Issue'),
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]
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user = models.ForeignKey(
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settings.AUTH_USER_MODEL,
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on_delete=models.SET_NULL,
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null=True,
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blank=True,
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related_name="tickets",
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help_text="User who submitted the ticket (optional)"
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)
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category = models.CharField(
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max_length=20,
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choices=CATEGORY_CHOICES,
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default=CATEGORY_GENERAL,
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db_index=True,
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help_text="Category of the ticket"
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)
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subject = models.CharField(max_length=255)
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message = models.TextField()
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email = models.EmailField(help_text="Contact email", blank=True)
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status = models.CharField(
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max_length=20,
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choices=STATUS_CHOICES,
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default=STATUS_OPEN,
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db_index=True
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)
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class Meta(TrackedModel.Meta):
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verbose_name = "Ticket"
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verbose_name_plural = "Tickets"
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ordering = ["-created_at"]
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def __str__(self):
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return f"[{self.get_category_display()}] {self.subject}"
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def save(self, *args, **kwargs):
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# If user is set but email is empty, autofill from user
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if self.user and not self.email:
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self.email = self.user.email
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super().save(*args, **kwargs)
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