feat: Add analytics, incident, and alert models and APIs, along with user permissions and bulk profile lookups.

backend/apps/support/models.py

@@ -66,3 +66,105 @@ class Ticket(TrackedModel):
         if self.user and not self.email:
             self.email = self.user.email
         super().save(*args, **kwargs)
+
+
+class Report(TrackedModel):
+    """
+    User-submitted reports about content issues.
+    
+    Reports allow users to flag problems with specific entities
+    (parks, rides, reviews, etc.) for moderator review.
+    """
+
+    class ReportType(models.TextChoices):
+        INACCURATE = "inaccurate", "Inaccurate Information"
+        INAPPROPRIATE = "inappropriate", "Inappropriate Content"
+        SPAM = "spam", "Spam"
+        COPYRIGHT = "copyright", "Copyright Violation"
+        DUPLICATE = "duplicate", "Duplicate Content"
+        OTHER = "other", "Other"
+
+    class Status(models.TextChoices):
+        PENDING = "pending", "Pending"
+        INVESTIGATING = "investigating", "Investigating"
+        RESOLVED = "resolved", "Resolved"
+        DISMISSED = "dismissed", "Dismissed"
+
+    # Reporter (optional for anonymous reports)
+    reporter = models.ForeignKey(
+        settings.AUTH_USER_MODEL,
+        on_delete=models.SET_NULL,
+        null=True,
+        blank=True,
+        related_name="submitted_reports",
+        help_text="User who submitted the report",
+    )
+
+    # Target entity using GenericForeignKey
+    content_type = models.ForeignKey(
+        "contenttypes.ContentType",
+        on_delete=models.CASCADE,
+        help_text="Type of entity being reported",
+    )
+    object_id = models.CharField(
+        max_length=50,
+        help_text="ID of the entity being reported",
+    )
+    # Note: GenericForeignKey doesn't create a database column
+    # It's a convenience for accessing the related object
+    # content_object = GenericForeignKey("content_type", "object_id")
+
+    # Report details
+    report_type = models.CharField(
+        max_length=20,
+        choices=ReportType.choices,
+        db_index=True,
+        help_text="Type of issue being reported",
+    )
+    reason = models.TextField(
+        help_text="Detailed description of the issue",
+    )
+    status = models.CharField(
+        max_length=20,
+        choices=Status.choices,
+        default=Status.PENDING,
+        db_index=True,
+        help_text="Current status of the report",
+    )
+
+    # Resolution
+    resolved_at = models.DateTimeField(
+        null=True,
+        blank=True,
+        help_text="When the report was resolved",
+    )
+    resolved_by = models.ForeignKey(
+        settings.AUTH_USER_MODEL,
+        on_delete=models.SET_NULL,
+        null=True,
+        blank=True,
+        related_name="resolved_reports",
+        help_text="Moderator who resolved the report",
+    )
+    resolution_notes = models.TextField(
+        blank=True,
+        help_text="Notes about how the report was resolved",
+    )
+
+    class Meta(TrackedModel.Meta):
+        verbose_name = "Report"
+        verbose_name_plural = "Reports"
+        ordering = ["-created_at"]
+        indexes = [
+            models.Index(fields=["status", "created_at"]),
+            models.Index(fields=["content_type", "object_id"]),
+            models.Index(fields=["report_type", "created_at"]),
+        ]
+
+    def __str__(self):
+        return f"[{self.get_report_type_display()}] {self.content_type} #{self.object_id}"
+
+    @property
+    def is_resolved(self) -> bool:
+        return self.status in (self.Status.RESOLVED, self.Status.DISMISSED)
+